shiftMD FAQ

Store Questions

• Does my insurance pay for this?
• If my patient wants to return a product, who do they contact?
• What does "money back guarantee" mean?
• How long does it take to ship an order?
• If my patient has an adverse event from an item they order through shiftMD, who do they contact?

Text Messages & Notifications

• Does shiftMD send out reminders to patients after they get a product recommendation?
• How does my patient opt out of receiving text messages?
• How often does shiftMD send messages to my patients?
• Where do I see system messages?

General App Questions

• How can I identify which products are available for DOT (duration of therapy)?
• What are the different shiftMD user types?
• How many users can I set up on my account?
• What does DOT mean?
• Can I add my own products to the store?

Technical Issues

• How do I report an issue with my app?
• I sent an order to my patient, but they never received it.
• Why can’t I add my PayPal account?
• Why can’t I add my bank card details?

Legal

• How do I unlock the earnings generated with my use of shiftMD?
• Does the sale of these non-prescription wellness products violate anti-kickback statutes?
• Is shiftMD HIPAA-compliant?
• Does shiftMD have to report to CMS any transfers of value under the Sunshine Law?
• Is it ethical to sell these non-prescription healthcare products to my patients?
• Is my data secure on shiftMD?

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Account Details

• How many devices can I install the app on?
• Is my personal information shared with anyone other than shiftMD?

Payout & Payments

• How do I declare the supplemental income I earn through shiftMD?
• When do I receive my payout?
• How do I add my PayPal account?
• How do I know how much I have earned in the current pay period?
• If a patient returns or cancels an order, do I still receive the profits from that sale?
• Can I pay to unlock my earnings using the profits I've earned from product sales?