If my patient has an adverse event from an item they order through shiftMD, who do they contact?

Your patient should stop using the product and contact their healthcare provider or emergency services immediately, depending on the severity and cause of the event. 

shiftMD will also want to share the patient's experience with the manufacturer of the product, as each product has very specific procedures for addressing adverse events.   

Your patient can contact:

shiftMD Customer Support

1-844-826-4768

[e-mail]

If necessary, shiftMD will gladly refund the patient their money for the purchase of the product.