For privacy, results and videos are saved on your device only. If you change devices, the results will not transfer over. Please make sure you save your results externally using the “share” option in the archive or record them manually offline before changing devices.
If previous results or videos are missing on the same device, please send us your log files through the App for further investigation:
- Choose Support from the Main Menu.
- Enter your e-mail and a description of the problem.
- Agree to send your data.
- Click “Send Report.”
- A representative will be in touch within 24 hours.
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