YO will connect to your device by direct WiFi during the testing process. At the end of the test, your original WiFi connection should be restored. If you are unable to contact an expert or access other App features once the test is finished, please follow these steps:
- Open your WiFi/internet settings and make sure YO is disconnected. If not, disconnect YO and reconnect your original network connection manually.
- Make sure your GPS is activated if you want to locate an expert automatically. Note: PC and MAC computers may not allow GPS automatically.
- Make sure you have entered your correct address if you want to find a local expert manually.
- If these steps are unsuccessful, please send us a Support ticket through the App:
- Choose Support from the Main Menu.
- Enter your e-mail and a description of the problem.
- Agree to send your data.
- Click “Send Report.”
- A representative will be in touch within 24 hours.
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