YO connects to your device through direct WiFi for communication but still needs an electrical power source to work. If you plug YO in and do not see the logo illuminated, please follow these troubleshooting steps:
Older versions of YO communicate through USB and will not illuminate. To see if you have an older version of YO, please follow the steps below:
- The box does not display a WiFi logo anywhere.
- The product REF number (found on the barcode sticker) is NOT: YO-FA-01633-00, YO-FA-01634-00, or YO-FA-01635-00
If you have the correct App installed, please follow these steps:
- Disconnect and reconnect the USB cable from YO and your device.
- Try plugging YO into another power source.
- Try a different USB cable.
- Test the YO connection even without the logo illuminated.
- If these steps are unsuccessful, please send us a Support ticket through the App:
- Choose Support from the Main Menu.
- Enter your e-mail and a description of the problem.
- Agree to send your data.
- Click “Send Report.”
- A representative will be in touch within 24 hours.
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