What is shiftMD's shipping policy?

• Online or phone orders placed Monday to Friday by 1:00 p.m. EST will be processed for shipment that day, pending verification of billing and shipping information.
• Orders placed after 1:00 p.m. EST will be processed for shipment the next business day.
• Orders placed online Saturday and Sunday will be processed for shipment on Monday.
• In the event Monday is a holiday (e.g. Labor Day), the order will be processed the following Tuesday.
• To place orders by phone, Customer Service hours are Monday to Friday, 9:00 a.m. to 5:00 p.m. EST.
• All orders are shipped via United States Postal Service.
• Standard delivery time is 5 to 7 business days.
• For faster processing and delivery, we also offer expedited shipping services upon request, at an additional charge.
• Refunds will not be issued for any order that is refused or abandoned by intended recipient, or orders that cannot be delivered due to address error.
• All orders will be shipped with a verified USPS tracking number for online tracking and delivery confirmation.
• Reshipped orders (replacing undelivered/lost items) will ship as UPS Signature Required, which costs the customer will be responsible for.
• Customer Service must be notified of any damaged or missing items within 3 days of receipt. You can contact Customer Service here.
• APO addresses will be shipped via USPS unless an upgraded shipping service was selected at checkout.